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Frequently Asked Questions

At what resolution should I save my photos and graphics?

Resolution should be set to 300 dpi.
Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.
Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

How do I go about getting a quote from you?

Well, since you are here, we would suggest you use our online quote request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.

How long does it take for you to complete my order?

Average Turn around for jobs that go on press is 3-5 business days. Digital Jobs are usually completed within 24 to 48 hours.

Is white considered a printing color?

Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

How should I save and send my files

• Tips on how to save your design files to make them print ready and acceptable for us to print.
We can accept all native adobe & quark files.

Adobe Photoshop:
Save Photoshop file and include any placed images / fonts
• Embed all Images
• Embed or Convert all your text/copy to outline fonts
• Export as Adobe PDF (Press Quality + Bleeds)

Adobe Illustrator:
Save Illustrator file and include any placed images / fonts
• Embed all Images
• Embed or Convert all your text/copy to outline fonts
• Export as Adobe PDF (Press Quality + Bleeds)

Adobe Indesign:
Packaging your adobe Indesign file for print
• Embed all Images
• Embed or Convert all your text/copy to outline fonts
• Export as Adobe PDF (Press Quality + Bleeds)

What file format should I use when submitting my electronic document for printing?

PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

What is a “proof” ?

A proof is a way of ensuring that we have setup your job accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you as a PDF file via email. For color critical Jobs we can also create a physical press ready proof to ensure your finished product meets all of your specifications.

What is the Pantone Matching System?

The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

What type of products and services do you provide?

Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, checkout out the Products & Services area in the Customer Service Section of our website.

Why do the printed colors look different from the colors on my screen?

In short, printers and monitors produce colors in different ways.

Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs such Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

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